GET TO KNOW Refund POLICY
Your Refund is important to us.
Effective Date: 10/11/2024
At AK EDUCATION Private Limited, we aim to provide our users with a seamless learning experience through our online coaching platform, accessible via our mobile app and website. However, we understand that there may be circumstances where you may require a refund for a purchased course. This Refund Policy outlines the terms and conditions for refunds.
- Eligibility for Refunds: Refunds are applicable only on courses that have been purchased directly through our website or mobile app.
Requests for refunds must be made within 7 days of purchasing a course.
Refunds will not be issued if the course has been partially or fully accessed or if significant progress has been made.
- Non-Refundable Items: Any promotional offers, discounted courses, or bundled packages are non-refundable.
Fees paid for live sessions, one-on-one tutoring, or personalized coaching are non-refundable.
- Refund Process: To request a refund, please email our support team at info@ak-education.com with your purchase details, including order ID, course name, and reason for the refund.
Our support team will review your request and may require additional information or verification.
Approved refunds will be processed within 10-15 business days and will be credited back to the original payment method.
- Discretionary Refunds: AK EDUCATION Private Limited reserves the right to approve or deny refund requests at its discretion. Refunds may be issued under exceptional circumstances such as technical issues that prevent access to the course.
- Contact Us: If you have any questions about our refund policy, please reach out to our support team at info@ak-education.com.
